24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and tech support for all our Linux cloud hosting. Even if you aren't our customer yet and you have some questions, we can assist you promptly and provide you with the necessary info, to give you the choice to make an informed decision when you get a new web hosting account. We are available twenty-four seven, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of phone numbers all over the world, so that you're able to call the one that is closer to you. The max response time for your emails and the tickets is 1 hour. The actual response time is around 15-20 min, so you can forget about waiting for several days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you can benefit from our 24/7 tech support services even on public holidays. Your websites will be available at all times and so will we. With various connection options, you'll be able to choose the most convenient way to contact us and learn more about our solutions if you don't have an account yet, or get assistance if you are already our customer. You will be able to give us a call, start a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour reply time warranty, even though it rarely takes over 20 minutes to receive assistance regardless of the nature of the issue. With our customer and tech support services, we'll be available for you when you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Web Hosting
If you buy a dedicated server through our company, you will be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any common questions or you'd like to learn more about our services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. If you're looking for help with third-party software that you can't install or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.