A 60 minutes Ticket Resolution Guarantee
Our tech help and support team is on duty nonstop to take care of all your service needs. Every single ticket you submit to us is going to be solved within up to 60 minutes. If your case demands aid from one of our administrators, we’ll forward the ticket to the person in charge and will notify you that the situation is being taken care of.
Expert Customer Help Service
Our client assistance team will be working for you round the clock to to respond to all service demand tickets that you send to us. We offer client help and support for the software applications that are pre–installed on your machine. These include our custom developed Web Site Control Panel, the chosen Operating System plus the server admin panel (depending on the VPS type).
A Descriptive Help Section
A descriptive and routinely updated article base is included in our in–house built Web Site Control Panel. It offers quick tips on how to perform all the regular website managing duties. The Help area features detailed how–to tutorials and step–by–step video guides. You can access the Help section by hitting the Help or Video buttons in the upper right side of each Control Panel section.