A ticketing system is the most widely used means of communication that hosting providers offer to their clients. It’s most often part of the billing account and is the easiest way to solve an issue that requires a certain period of time to investigate or that needs to be forwarded to an admin. Thus, all replies contributed by either party will be kept in one and the same place in the event that somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts in order to do a certain procedure or to contact the hosting company’s customer care team. In case you wish to administer a handful of domains and each one is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Additionally, it may take a substantial amount of time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting is not separate from the web hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any time with only a couple of clicks, without having to log out of your hosting account. The ticketing system includes a quick-search box, which will help you track down the status of practically any trouble ticket that you have submitted in the past, if necessary. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to handle a particular problem even before you post a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain quick assistance whenever you need it and if our support staff advises you to do something inside your hosting account, you can do it immediately without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with one objective in mind – that you should be able to manage everything associated with your semi-dedicated server account in one place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got a query or chance upon a difficulty, you can get in touch with our tech support engineers immediately without the need to go through a completely different admin interface. You can look through your web files or check a variety of settings within your account while posting a new ticket or reading the reply to an older one. If you have a plethora of tickets and you’d like to find a specific one, you can use the clever search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply in no more than 60 minutes irrespective of the essence of your inquiry or issue.