One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting feature a 1-hour response time guarantee, which goes to say that irrespective of what inquiry or difficulty you may have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get an issue fixed or a question answered, and this is valid for both technical and sales matters. Our customer service staff reps are available 24x7, even on legal holidays and weekends, which means that you’ll obtain immediate support whenever you need it. We realize just how priceless time can be, so by the time we reply to your support ticket or email, we will have probed into the matter and, in case we haven’t worked out a solution, we will give you more details on what you need to do on your end – if the circumstances necessitate this. With our support service, you can be sure that there will be somebody to help you out immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our lightning-fast support service. You’ll obtain a response to any support ticket posted through the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes far less time to explore and fix a problem. We’ll provide you with more info if the solution entails something that should be done on your end. If you get in touch with us during weekends or holidays, the response time will be absolutely the same and considering that our support team is available 24x7x365, you will receive quick help for virtually any technical, billing or general issue irrespective of the hour at which you contact us.