Though this is not the mainfactor in order to identify a reliable cloud hosting provider from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you aren't using the services of a one-person service provider and that you can reach someone every time you need assistance. The phone support for website hosting services may range from standard to expert, therefore the issues which can be resolved with a call differ based on the specific provider. Generally, these issues are simpler and feature billing or 1st level technical issues since more complex problems often require a support ticket where both you and the administrators can track what's going on with a given situation. Nonetheless, being able to phone call your service provider can save you considerable time and efforts for the countless small issues which will eventually appear when you manage your website hosting account.

Phone Support in Cloud Hosting

Since we have live phone support 14 hrs daily, you have the option to get in touch with us and speak with our customer support representatives to learn more about all Linux cloud hosting that we provide and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we have telephone numbers on as many as 3 different continents so you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you can phone us about general and billing issues, and about some technical ones. In case the issue is strictly technical or it needs more time to analyze, you should employ our ticketing system, that will enable both you and our technical support crew to keep track of the details supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer include live phone support for fourteen hours every day. In case you are unsure which plan is suitable for your websites, you'd like to learn more about a plan's features or you're looking for any other information about our services, you're able to call any of the local telephone numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will help you. If you already own an account, you can contact us about general and sales matters, although we are often able to help with many technical issues as well. For entirely tech troubles you'll have to employ our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option in case the problem requires longer time to be solved or it has to be escalated to our system administrators.