Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Time Guarantee

  • Every single support request you send to us will be responded to within maximum one hour. If your support ticket or e–mail calls for further assistance from an administrator, we will without delay forward it and leave a note to inform you that your matter is being examined. If you make use of our Admin Services package, any of the tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service
  • A Top–Class Client Support Service

  • If you require help with the Web Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server for you, do contact our tech support staff anytime via the ticketing system. Besides, if you need assistance managing your server, you can make use of the Admin Services package, that includes Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, data backup disk storage space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each Linux dedicated hosting server includes our charge–free Web Site Control Panel, which boasts a circumstantial knowledge base and a set of how–to video tutorials. Whenever you need assistance while working with the Web Site Control Panel, just click the Videos or Help buttons situated in the top right corner.