Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help section built into our Web Site Control Panel features a collection of help articles and frequently asked questions. Aimed towards solving any common problem that you may stumble upon, they are written by our support team of skilled technicians.

  • Top quality support service

  • How–To Videos

  • For people who prefer to discover how to resolve a common problem by watching a how–to video clip, we’ve added a collection of video tutorials to our Web Site Control Panel. All the how–to video clips are concise and easy to grasp. They offer step–by–step demonstrations of various web site management procedures.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 tech support service with a 60–minute support ticket response guarantee. A group of skillful technicians will be online for you to respond to all the questions that you could have. During non–busy hours, a response will be offered within just 20 minutes.